Sent: Mon 6/1/2009 12:45 PM
Original Message: From Mrs Liz
Originated by Consumer: Before I toss out my doughboy points, I would like to know why you would stop this, and I can only guess it will be because of the cost? Collecting points is fun for all ages and getting to order something cool and getting it in the mail makes it all worth it. I am sad to see this program end, and as a consumer upset with your company for it. It should not be wrong to give something back to the consumers who look forward to buying your products.
Answer:
Dear Mrs. Liz:
Thank you for contacting General Mills. Your comments are important to us.
We are committed to making a difference in the lives of our consumers. Feedback such as yours is important to the nature of our business.
We appreciate your loyalty and the time you took to contact us. Please be assured that we will share your thoughts with the appropriate individuals.
Sincerely,
Amy Sadowski
Consumer Services
So now what?: I guess I can toss out my points since that question was not answered, and not worry about buying General Mills products when I go shopping!
Since this letter I have also found out that Kool-Aid points are no more, they have stopped putting their points on packages and all points must be redeemed by June 30, 2010. Now after 25 years of collecting points with these companies the fun comes to a stop.
Yes I am mad!